Thank you for choosing Aayush Wellness Limited for your health and wellness needs. Your satisfaction and well-being are our top priorities. Please review our updated Refund and Return Policy below:
Return Policy:
Due to strict health and safety regulations, we are unable to accept returns on our products unless the item is defective. If you are dissatisfied with your purchase, we encourage you to contact our Customer Care team. We will make every effort to resolve your concern promptly and to your satisfaction.
Defective or Damaged Products:
If your order arrives defective or damaged, please notify us within 48 hours of delivery. To initiate a refund or exchange, we require photographic evidence of the issue. Once verified, we will process your request accordingly.
How to Contact Us:
Please email us at info@aayushwellness.com with your order number, a brief description of the issue, and supporting photos. Our team will respond within 24–48 hours.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at Info@aayushwellness.com with your order number and the reason for the return.
- Approval: Our team will review your return request. Upon approval, you will receive detailed instructions on how to return the product.
- Shipping: You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
- Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Refunds
- Processing: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically within 7-10 business days.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Info@aayushwellness.com.